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This tutorial provides steps to handle reluctant customers in HighRadius Autonomous Collections Software.
Learn how to eliminate manual tasks by automatically sending past-due notices, reading through customer replies, identifying intent, and creating tasks.
After going through refresher Escalated Correspondence Measures training, you will be able to:
- Set up dynamic email templates that are leveraged to automatically send past-due notices and proactive reminders to customers.
- Automatically track whether your customers are receiving, opening, and clicking on your correspondence emails.
- Automatically process customer emails to create tasks for the collectors, such as a promise to pay, a reminder to follow up, or a dispute.
- Schedule and send emails automatically to your customers with payment links making it quick and easy to receive payment.
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